Refund policy

Refund & Return Policy

Effective Date: [Insert Date]

At Vidosh Herbs, we are committed to delivering premium-quality herbal teas and ensuring customer satisfaction. As our products are consumable food items, we follow strict hygiene and food safety standards.

1. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, please contact us immediately with your Order ID.

2. Return Policy

Due to the nature of herbal teas and food products, we do not accept returns of products once they have been delivered.

Returns are accepted only if:

  • You receive a damaged package.
  • You receive the wrong product.
  • The product is missing from your order.
  • The product is expired or has a manufacturing defect.

Please notify us within 48 hours of delivery by emailing us with:

  • Your Order ID
  • Clear photographs or an unboxing video showing the issue
  • A brief description of the problem

Claims received after 48 hours may not be eligible for replacement or refund. Consumable products are commonly treated as non-returnable once opened for hygiene and safety reasons.

3. Refund Policy

Refunds will be processed in the following cases:

  • Order cancelled before dispatch.
  • Product unavailable after payment.
  • Verified damaged, defective, incorrect, or expired product received.

Once approved:

  • Refunds will be initiated within 5–7 business days.
  • The amount will be credited to the original mode of payment.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the customer's bank details. Similar timelines are commonly used by Indian herbal tea brands.

4. Replacement

Instead of a refund, Vidosh Herbs may offer:

  • A free replacement of the damaged or incorrect product, or
  • Store credit, if mutually agreed upon.

5. Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Opened or partially consumed products.
  • Change of mind after delivery.
  • Personal taste or flavour preferences.
  • Incorrect shipping address provided by the customer.
  • Delivery delays caused by courier partners or unforeseen circumstances beyond our control.

6. Refund Processing Time

After approval:

  • Refund initiation: 5–7 business days
  • Credit to your account depends on your bank or payment service provider and may take an additional 3–7 business days.

7. Contact Us

For any refund or return-related queries, please contact us:

Vidosh Herbs
Email: contact.vidoshorganics@gmail.com
Phone: 7042922781

Please mention your Order ID in all communications for faster assistance.

Note: Vidosh Herbs reserves the right to reject refund or replacement requests that do not meet the conditions stated in this policy. This policy is governed by the applicable consumer protection laws of India.